Policy for Diamond Upgrades

Your gems grow with ARRA JEWELS USA! We take great pride in providing a thorough and incredibly competitive upgrade policy pertaining to our Lab-grown, Natural, and Moissanite Diamonds. We designed our Diamond Upgrade Program with your future and well-being in mind.

LAB-GROWN AND NATURAL DIAMONDS

1. Like-for-like upgrades are offered (e.g., lab grown for lab grown or natural for natural). Depending on the circumstances, switching from naturally grown to lab developed or vice versa might be acceptable. 

2. If you buy a new diamond that costs at least twice as much as your original diamond, you will receive credit for 100% of the original price. 

3. If the price of your new option is double that of the diamond(s) you initially purchased, you may upgrade one diamond for several diamonds or vice versa.

4. The original diamond grading report and your diamond must be in their original condition. 

5. The original diamond will not be eligible for our upgrade program if it has any damage. 

6. Purchases made and sent to the United States are eligible for the ARRA JEWELS USA Diamond Upgrade Program. Upgrades for additional nations can be possible, depending on the circumstances. 

7. The original report on diamond grading needs to be returned in a workable state. Reports that are lost or damaged may incur fees. 

8. Only the diamond’s worth will be used to determine the credit value. 

9. For rings: We will set your new diamond in your previous setting if it fits your new diamond and is still usable. Your original setting will be returned to you if it cannot be used again.

10. We are unable to give credit or utilize your original settings for earrings or pendants. Your new order and these will be delivered back to you simultaneously. 

11. A diamond that wasn’t set by ARRA JEWELS USA at first needs to be returned unset. 

12. Price match requests, coupons, or discounts are not applicable to upgrade orders. 

13. Prior to the shipment of your new choice, your original diamond must be sent back to us and approved by our quality assurance division. 

14. Although they can be exchanged within 30 days, diamonds acquired as part of our ARRA JEWELS USA Diamond Upgrade Program cannot be returned for credit.